Duggan Veterinary | Testimonials | Leading Client | Herbst Software Herbst Software

Duggan Veterinary

Duggan Veterinary

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Customer since 2016
Place Holycross, Co Tipperary
Website www.dugganvet.ie
Social Media

About Duggan Veterinary

Duggan Veterinary, founded in 1987, provides veterinary surgeons with premium, affordable products for use in the treatment of animals. They also distribute pet grooming products and XXX (farm and yard ) to retail outlets all over Europe.

Why Herbst?

Duggan Veterinary was using lots of spreadsheets and a mainstream accounts package with a bespoke add-on to handle traceability – a critical application for drug distributors. In 2015 they had outgrown their accounts system and decided to computerise everything to integrate all departments. Amongst other benefits, this meant they would be able to see real-time stock quantities. They researched the market and Herbst came out top because it had excellent stock control with an integrated traceability application and is multi-currency.

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“We chose Herbst because of its integrated traceability system. This is a regulatory requirement because we distribute drugs. Customers are so happy with the online ordering service (and the quick delivery) that we remain number one for customer service.”

Donal Duggan

MD at Duggan Veterinary Supplies

Modules

Traceability

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Online Shopping

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Mobile Integration

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Challenges & Results

Challenges

  • Eliminate spreadsheets
  • Enable customers to shop online with quick delivery
  • Maintain compliance

Results

  • Customers receive orders within 4 to 24 hours
  • Integrated traceability meaning stock is dispatched in expiry date order
  • Improved efficiency across all 3 businesses

Traceability?

Initially Duggan implemented the ERP system paying particularly attention to traceability. In 2016, they added a cloud client so sales reps could enter details via tablet or smartphone and create orders on customer premises.

Mobile integration?

That went so well that they progressed further and deployed the software to integrate their handheld systems (mobile phone or tablet) directly with the ERP. This reduced manual errors as well as speeding up the invoicing process. Mobile sales teams can digitally collect signatures (POD), create quotes and invoices and process secure credit card transactions.

Online shopping portal?

In 2017 they wanted to further improve customer service and provide an online shopping facility. Using the Herbst web portal application, Duggan added 3 customer web portals to their website:

  • IrishGroomer.ie
  • Dugganvet.ie
  • Farm & Yard

As the web portals are integrated with all departments, stock information is 100% accurate.

Results

Duggan now has an integrated traceability system which meets regulatory requirements. It also means that they can recall products if required and, importantly, sell products by batch date ensuring stock is sold in expiry date order. They can also easily implement dynamic pricing to increase revenue.

The system is so efficient that products ordered online are delivered within 4 to 24 hours.

Duggan is currently implementing Herbst’ kiosk application making the warehouses fully self-sufficient. Stock in and out can be entered as it happens, improving accuracy and eliminating paperwork.

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