Professional Services

What are Professional Services?

We all know the importance of clients and hence to cater to their needs and queries we have been providing Professional Services to them. With a team of experienced and highly specialized staff, you can rest assured that all of your post-sale requirements will be catered for. Herbst Software is equipped with a growing professional services team that can offer consultancy and ongoing development as you require it. Each team member is trained across all of the industries we target, making sure that all of your requirements can be catered for.

The importance of Professional Services.

Professional Services offer training, implementation and consultancy so you can make the most of the Herbst system.

Why is Professional Services so important?

Consultancy to help you maximise your operations and overcome issues
We offer assistance in data handling, creating complex reports etc

How can Professional Services help my business?

Get updated on the latest software versions and upgrades
Opens pathway to use our system to the full extent
ensure your implementation goes smoothly

What services can be provided?

Pre and post implementation consultancy .
Services such as setting up user based data, developing reports and offering solutions to common/ complex problems.
on/off site training across a multitude of areas including sales management, procurement, stock control and many more.

How can I contact professional services?

Our professional services team can be contacted by calling or emailing our Dublin or Wicklow offices using the information below.
Alternatively you can fill in the request form provided.
Meet our professional services team below!

Connect with our team

Connect with us over a phone call or email and our professional service team will assist you. If you are our existing customer, our team will connect with you to provide you with the latest features or software upgrade information.

Analysis

Once we connect with you business, our sales team then performs need analysis in order to understand the problem in your business process and will provide a solution to solve them. Professional Service team connects with the project manager and understands their business plans and processes in detail. As we know every business has different approach in handling the business special conditions shall be created.

Training Phase

We usually conduct training at Herbst Software, Ballymount, Dublin. However, during the implementation phase our professional service team visit the client’s site as per their convenience. Implementation plan is created by understanding the days of training required by the client. Once the days are finalised we then allocate specific topic of software for each day.

Post Implementation

We not only provide ongoing training but also build a partnership with our clients. Customer support service is 24/7 available to hear from you whenever needed. Update related to the latest feature in the software upgrade is communicated to our client on a timely basis.