In a hectic sales and marketing environment, the ability to record and control the day to day activities is a requirement for any business. What we offer is a customer and supplier relationship management solution that gives easy access to relevant information from any ledger. This information can be used to identify opportunities to drive follow up sales and categorise companies based on their relationship to your business. This enables your marketing team to aim effective marketing communications at specific customers and focus marketing efforts on the most profitable markets.

Having a deep understanding of your customer’s needs and wants is essential to keeping your business customer focused. More than just your standard CRM, this is a marketing and account management tool that empowers your workforce with the capability to build long-lasting business relationships with clients and develop those over time. By keeping your customers up to date on topical industry matters and new developments that are relevant to them, new opportunities can be unlocked. Satisfied customers have the potential to become repeat buyers and be first in line to trial new products.

This simple touch screen solution enables workers to conduct goods in, stock take, production and dispatch procedures with ease using an intuitive user interface. It can be used to delegate, facilitate, control, and report business operations which occur in the warehouse, weighbridge, and on the factory floor. Additionally, it also considers the needs of businesses with large stock or special requirements like traceability and batch management.

Management can delegate duties to warehouse personnel and catch critical data in real-time whilst empowering front-line staff to do their duties correctly. The solution is extremely customisable, with the ability to allow for all common inputs such as barcode scanners, weighing equipment, physical keyboards, mice, and touch-screens, which can all be used for data input.

Now featuring an improved Goods Receipt Kiosk (GRK) which now supports depots and location, provides the facility to reject all or a part of a received product, can check if a supplier has got an approval to supply a product received, and also enhances the warning system which can detect and highlight situations that require the staff’s special attention.

A touch screen electronic point of sale system (EPOS) suitable for the warehouse or retail environment, integrated with accounts and stock control. With an integrated EPOS, automation is a big advantage and a key differentiator over a traditional POS system that isn’t fully integrated with accounts. This solution allows for real-time updates of sales and transactional information that’s recorded live within the core software package. It also supports multi-branch capabilities, stores account information and pricing for individual customers, while allowing for special pricing and discounts as well as document authorisation for transaction approval.

Herbst EPOS is designed and tailored to suit your specific needs, featuring a fully customisable interface, with the ability to hide and reposition UI elements and features – only seeing what is required at any given time. Having live data and only one system allows for quicker access to key information that enables better decision making during the transaction process. In addition, this solution allows for full user flexibility and enables management with the ability to limit certain functionality on a user by user basis, at their convenience.

Complete online self-service web portal for your customers where they can login, reprint historical transactions, order new products and make payments at any time. This solution adds value to your services from a customer’s perspective, allowing for more flexibility in their purchasing processes.

Due to the integrated nature of the solution, products can be linked and synchronized directly from within the core system, making it quick and easy to add new products or edit existing ones. The ability to customise the web portal based on your own company branding, having the ability to re-order past orders, and view past statements and invoices gives you the tools you need to have a fully featured web shop for your business.

Imagine have a virtual Personal Assistant, able to disseminate important information at the touch of a button? Never again receive superfluous updates and irrelevant information that creates ‘Inbox Noise’. Always be informed about important transactions, issues, requests and activities.

Herbst Bot Feeder is a robust tool meant to feed relevant data to senior Management in real time, based on specific thresholds and settings. Automatic notifications can be sent, for example, indicating when a sale of over 30,000 Euros has been posted to the hosted ERP solution. This allows the Senior Manager to look at the transaction and tend to any issues associated with it.

Bot Feeder also connects to various Social Media platforms and can create customised notifications based on preferred alerts and notices as desired – offering multiple paths to real-time information.

Bot Feeder operates from any iOS or Android device as well as being accessible from a PC. This module does need to be deployed in an in-house hosted environment to ensure secure operations.

Our integrated Geographic Information System (GIS) lets you visualise, question, analyse, and understand data better, on a geographical map. This solution reveals key relationships, patterns and trends that may have been missed previously without a clear visualisation of important information. It has the benefit of removing the clutter, and being able to see the same information in a different light.

By visualising your existing data in this way, it allows you to recognise new opportunities using a map and plot points based on your own preferences. Being able to plot suppliers, existing customers or potential customers on a map makes it quick and easy to identify locations and distances between sites for strategic and short term planning.

With this solution, you have the capability to access and enter new details to and from your main system in real-time using your smartphone or tablet device. Whether you’re away from your desk or out of the office, you can have direct access to the most relevant data, with the capability of this information being updated instantly to the live system.

A powerful tool for sales representatives, they have the ability to produce quotes, orders, deliveries, and invoices. Before heading to meet a client, the sales representative can see all the customers specific credit details, record and view historical correspondence between your company and the customer, as well as checking the real-time stock levels of the range of products you offer. It can also give the sale representatives vital sales information like special pricing, access to statements and previous transaction history and allows for the tracking of potential prospects and opportunities. Additionally, whilst on-site in the middle of a sales process, the sales representative can browse the product ledger for alternative and potential items.

Doing inventory can often be a cumbersome process, often wrought with errors and discrepancies. Being able to reconcile your products, stocks and batches against your suppliers’ records will save time and obviously, money.

Herbst Stock App allows your team to use a Smartphone or rugged tablet/device to scan barcodes, batch codes and even validate the product by serial number or product ID/description. The UI is simple and highly intuitive. All data is available in real-time from the central ERP solution. As long as the device is Wi-Fi or internet capable and accessible, validation is instant.

From both the perspective of the supplier and VAR, invoicing is accurate and timely, as all stock details are readily available. This is especially important when products have a limited shelf life and need to be moved out in a timely manner.

Like all Herbst solutions, security is critical. By using a Role Based model for secure access, only the information a User is required to see and manage is presented.

Manage your inventory and stock securely, effectively and proactively.

Eliminate paperwork and improve accuracy with integrated batch traceability. Enforce full traceability on a batch level while dealing with all relevant stock movements within your purchasing, mixing, and selling business processes. Detailed customer recall letters at the press of a button, referencing every product and delivery docket containing the contaminant batch. Details can be mail merged (email, post) based on either the supplier batch numbers or your finished product batch numbers.

The system facilitates all of your farm-to-fork requirements in order to stay compliant, meet supplier standards and follow legal requirements. The food industry is a great example of where batch management can be a laborious task in an expanding business. In fast moving and always changing environments, keeping active and on top of valuable information in real-time is imperative. Optimise your business processes while fostering inter-company cooperation by reducing duplication and sharing the relevant information in real-time.

Assembly tools to formulate, schedule, capture, track and manage your manufacturing processes within your business. Managing the day to day manufacturing processes can sometimes be a difficult process, with various issues from fluctuations in the cost of materials, stock control, and accurately creating a bill of materials. This is where our solutions can help you keep your stock levels to a minimum, and help you manage your complete manufacturing processes from beginning to end with a software platform that covers all aspects of your business.

Enabling the controls you require to ensure manufacturing efficiency, this solution allows for greater autonomy and automation. We want to make sure that time is saved where it is essential, and an integrated solution with assembly manufacturing is your ideal solution for doing just that.